FAQs
Q: Does NOVA have a location to view costumes?
A: Yes, most definitely! Our Pop Up Showroom will be located at 45 Court Street, Hamilton HM 10in (across from Jamaican Grill). The pop up showroom hours are Tuesdays and Thursdays from 6pm – 8pm and Saturdays from: 10am – 5pm. Any changes will always be communicated via NOVA’s social media platforms.
Q: Can I submit a custom request?
A: The band will only be accommodating custom bra requests at this time. Masqueraders requiring a custom bra size for their costume option must select ‘custom bra’ in their package order. Any masqueraders with a custom bra request will be required to mail their bra to the band at their own expense. Any other custom request cannot be accommodated at this time.
Q: Can I order extra items with my costumes?
A: Of course! We have a variety of add-on options available; ranging from standard add-on options including boy shorts, to additional pieces such as feathered headpieces, feathered leg pieces etc. These items will be indicated as an add-on option where applicable along with respective cost.
Q: How can I pay for my costume?
A: NOVA accepts cash at our Band House/Showroom location and online via Credit Cards (Visa , MasterCard and AMEX). You can also perform a direct online bank transfer or deposit. Email info@novamasintl.com for details. Cheques are not accepted for payment.
Q: Are costume payment plans available?
A: Yes, we’ve got you covered! Payment plans will be made available; but 50% of the costume must be paid by April 30th, 2024 and remaining balance paid by May 31st, 2024. Costume packages must be paid in full prior to collection. Masqueraders can also make advance payments via online transfer, in cash at NOVA’s Mas Camp and online via Credit Card (Visa, MasterCard and AMEX).
Q: Can I get a refund for my costume deposit for any reason?
A: No. Deposits/payments are NON REFUNDABLE.
Q: What information will be required for registration?
A: ALL masqueraders must provide the following information for registration:
General Information
• Full Name
• Age (must be 18+ to participate)
• Date of Birth
• Email Address (1 per masquerader)
• Phone Number (including area code)
• Meal Preference: Fish/Chicken or Vegetarian
• Females
• Bra Size
• Bottom Style: Bikini or thong (boy shorts an add-on option)
• Bottom Size
• Males
• Pant Size (waist)
Q: What happens if I input inaccurate information into the registration system?
A: We require you to be as accurate as possible. There will be neither size/costume changes or amendments to the registration information. Changes will not be accommodated.
Q: I’ve purchased a costume from another masquerader. How do I transfer the costume to my name?
A: NOVA does not facilitate costume transfers. Please ensure you receive a letter from the original costume owner authorizing you to collect on their behalf.
Q: If I give one of my extra items (such as a male t-shirt, tank or snapback) to a friend, can they play Mas?
A: No. Only paid masqueraders with a NOVA wristband will be permitted to play Mas with NOVA. Your costume is not complete without a NOVA-issued wristband; masqueraders not wearing their wristband will be removed from the band. T-shirt option packages will be made available for purchase.
Q: When do I collect my costume?
A: The costume distribution schedule will be communicated in a variety of ways. The schedule will be emailed to all masqueraders, posted to our website and also noted on our social media platforms. Different costume styles and packages will have different distribution dates & times. If you miss your costume collection date, you may collect on any other noted date however priority will be given to those individuals collecting on their designated day.
Q: I’m unable to collect my costume; can another person collect on my behalf?
A: Yes, the person collecting the costume on your behalf must be provided with a signed letter by you authorizing the new owner to collect the costume on your behalf, and accompanied by a copy of the original owner’s ID. Alternatively, the original owner can send an authorization email to info@novamasintl.com from the email address attached to their costume.
Q: What is the location of Revel De Road and at what time does Mas begin?
A: The location for Revel De Road will be announced soon. We will provide an update to all masqueraders on the pertinent information such as meeting time, location and logistics of the parade.
